01Money
- Who holds the money? Do payments go to your own account, or through the provider’s first?
- What happens to their fee when you refund? Do they keep it, or refund it with the booking?
- Is there a fee on deposits or tax? A damage claim shouldn’t be someone else’s revenue.
02Stock and the counter
- Does it track each bike, or just counts? “Three mediums” isn’t enough to stop a double booking.
- Do tours, repairs and rentals share one calendar?
- What happens when the Wi-Fi drops? Can you still check bikes out?
03Guests
- Can guests change or extend a booking themselves?
- Is anything on your storefront fake? Countdown timers and “only 2 left” badges that aren’t true cost trust.
04Leaving
- Can you export your bookings and customers at any time?
- Is there a contract or exit fee?
Rule of thumb
Ask every provider what they don’t do. A clear answer is a good sign.
A five-minute check
Payments go straight to your own account.
Fees are refunded with refunds.
Every bike is tracked individually.
The counter works offline.
You can leave with your data, any time.
How RideLoop handles it
Our own answers: payments go to your own Stripe account; our commission is refunded with any refund and never charged on deposits or tax; every frame is tracked on one calendar; Scan Station queues offline; scarcity badges only show real numbers; bookings and customers export as CSV, with no contract or exit fee. What we don’t do yet: an accounting integration or a phone support line.
Read how RideLoop works →
Maria Ines Vasconcelos
Co-founder, COO and CFO, Motacycles Ltd
Maria runs operations and finance at Motacycles and RideLoop: the numbers, the processes and the day-to-day running of the business. More about the team