Support

Help that understands a shop floor, not a ticket queue.

Ask Miles inside the product, read a guide, or reach a person who has run a hire counter. Every plan gets real support, including the free one.

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Platform statusNormal

Every incident gets a written note as it’s logged. View the full history →

Four ways in

Start with whichever is nearest to hand.

Most questions are answered without waiting, and the ones that are not reach someone who can change something.

Ask in the product

Miles, our AI assistant, answers from your own account — your bookings, your fleet, your settings — on plans that include it. It never changes anything without a confirmation.

Guides

Short, task-shaped articles. How to add a tour, how to price a package, how to generate an API key.

support@rideloop.co.uk. Written by people who can look at your account, with your permission, and see the actual problem.

Platform status

Every service, live, with a written note for every incident — nothing needs asking.

Getting started

Self-serve, when you’d rather not wait.

Most of what changes about your account is something you can do yourself, right now.

Bulk-add your fleet

Add a season’s worth of bikes in one pass, barcodes included, from Fleet → Bikes → Add in bulk.

A checklist that adapts

Getting Started shows only what’s actually required before you can take a real booking — nothing you can skip stays on the list.

Switch plans without a call

Upgrade instantly, or schedule a downgrade for the end of your billing period, from Settings → Subscription.

Popular guides

What operators read first.

Managing your bike categories

Add bike categories, set pricing tiers, and track individual bikes.

Guided tours and group-size pricing

Set up tour levels, group-size pricing tiers, and capacity.

Holiday packages and seasonal pricing

Configure a seasonal rate calendar and rate plans for multi-day packages.

Security deposits

Hold a refundable deposit for damage or loss, separate from the booking payment.

AI assistant and WhatsApp/SMS reminders

Subscription-level add-ons that go beyond the guides above.

Getting an API key

Generate a key to read your bookings and fleet programmatically.

Something broken

If the platform’s at fault, you should hear it from us first.

Status is public and incidents are written up there. If an outage cost you a booking, say so.

Reach a person

Supportsupport@rideloop.co.ukAnything about your account or the product

Urgentsupport@rideloop.co.ukFor a booking or a payment you cannot complete — the subject line flags it as urgent

Securityhello@rideloop.co.ukVulnerabilities and data questions

Partnershipshello@rideloop.co.ukIntegrations, resellers and multi-site groups

Start free, and bring your season with you.

Talk to us