Cancellations & refunds
Operator-initiated cancellation with an automatically computed refund.
1 minute readAll plans
Cancelling a Confirmed or In-progress booking shows you the computed refund BEFORE you confirm — based on the booking's rate plan and cancellation policy window, snapshotted at booking time so a later policy change never affects it.
A Flexible package refunds in full if cancelled far enough ahead of the start date; a Non-refundable package never refunds. Bike categories and tours use the same day-threshold check directly.
Any still-open security deposit hold is automatically voided as part of cancellation — there's no damage claim to make if the trip isn't happening.
What to read next
The booking lifecycleFrom Pending through Confirmed, In progress, Completed, or Cancelled.Accepting online paymentsConnect Stripe to let guests pay a deposit or in full at booking time.Security depositsHold a refundable deposit for damage or loss, separate from the booking payment.Sending a payment linkCollect an outstanding balance after the fact, from any booking with Stripe connected.
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