Add-on for RideLoop
Meet Miles. Books your guests, briefs your team.
One assistant in two places: the chat on your storefront for guests, and a panel beside every screen in the operator portal for staff. Both read the same live bookings, fleet and calendar.
£49 a month
plus credit for what Miles uses
10 free messages
on every new account
Nothing changes
until a person confirms
For guests
Answers in your storefront chat. Checks the real calendar, proposes the right bike, builds one booking for the whole trip and sends a payment link.
For your team
Press ⌘K on any screen. A morning update, answers about your business with their source, drafts you send, and changes you confirm.
For you
Fewer phone calls, fewer tabs, fewer things forgotten. Treat it like new staff: useful, supervised, never in charge of your money.
For your guests
Guests ask. Miles checks the real calendar.
Every answer comes from the same availability engine as your booking page, so a yes is a real yes. Miles asks for rider heights, proposes sizes, builds one booking for the whole party and sends a secure payment link.
- Live availability by size and date, the same calendar as the counter
- Every price shown before anyone pays, including extras
- Labelled as AI, with a human one tap away
- Guests write in their own language; Miles answers in it
For your team
A morning update before the first guest arrives.
The first time you open Miles each day it tells you what needs you: departures under minimum, deposits about to expire, bikes due for service, waivers still unsigned. Then it gets out of the way.
- Ranked by what will cost you money first
- Each line opens the booking, bike or departure it came from
- Nothing is sent or changed by the update itself
Ask about your business
Questions answered, with their source.
Which tours this weekend are under minimum? What did the e-MTBs earn in July? Who still owes a balance for Saturday? Miles answers from your own data and cites the report or booking it used.
- Bookings, fleet, departures, guests and finance
- Every number links to where it came from
- Follow-up questions keep the context
Drafts you send
Chasers, apologies and quotes, written with the booking in front of it.
Ask for a balance reminder, a weather change notice or a group quote and Miles drafts it using the real names, dates and amounts. Rewrite shorter or warmer. You read it, you send it.
- Email, SMS drafts
- Tone controls: shorter, warmer, firmer
- Nothing goes out until a person presses send
Confirm before change
Miles shows what will change. You press the button.
When you ask Miles to move a booking, swap a bike or cancel a departure, it lays out exactly what will change, who it affects and why, then waits. One confirm commits it, and the audit log records that Miles proposed and you approved.
- Create, modify and cancel all wait for a human confirm
- Refunds and payments stay with Stripe and your team
- Every action logged with who approved it
Built to be trusted
Useful, supervised, never in charge of your money.
Six rules Miles follows on every storefront and in every portal.
Labelled as AI
Guests and staff always know they are talking to an assistant, and can reach a person in one tap.
Reads live data only
Answers come from your real bookings, fleet and calendar. If it does not know, it says so.
Shows its source
Every figure links to the report, booking or departure it came from.
Never sends alone
Messages to guests are drafts until a member of staff sends them.
Confirms before change
Create, modify and cancel all wait for a human confirm and are written to the audit log.
Never touches money
Payments, deposits and refunds stay with Stripe and your team.
Spend less time at the screen. More time on the bike.
See Miles on your own fleet and bookings in a 20-minute walkthrough.